Made-to-order refers to an item being made after your order has been placed. AinslieWear is a boutique dancewear label. We take pride in giving each and every leotard all the love and attention we possibly can. Each cut and curve, every stitch and beautiful detail is crafted by hand to ensure you receive only the best.

For the most part, we do not accept custom colourways. However, under special circumstances we may be able to arrange something for you. Email us with details of your request and we'll see what we can do.

Read special product care tips for your AinslieWear products here.

AinslieWear is a Canadian company based in Vancouver, British Columbia. The majority of our team works in-house. Everything from the spark of an idea to product design and development; production, quality control and shipping; marketing, customer service and business operations - it all happens from our HQ in Vancouver. We work hard as a team to ensure we deliver the best and most beautiful dancewear to you.

AinslieWear is crafted in our studios in Vancouver, BC, Canada. Our products are handmade and made to order to ensure you receive the very best. Our production time will change with the demand of each season.

With this in mind, orders currently ship within 2-3 weeks.
We do our best to ship any items in stock within 1 week.

This depends on where you are located. As a guide:

Manufacturing 2-3 weeks + Delivery 1-2 weeks 
= 3-5 weeks total from order to receiving

Please note:

* This time frame will vary depending on production demand and postal service delays (i.e. holidays).
* Shipping times are estimates.
* Shipping may take longer in rural or suburban areas.
* If there is no secure place for package delivery, you can choose to have your package delivered to your place of business.

With our products being made-to-order, items are typically ready to ship within 3 weeks of order date. By default we offer regular post, which takes approximately 10-20 business days to receive (depending on what country you live in).

If you need to have your order shipped within a quicker time frame, we are able to arrange express shipping for additional charge (approx. $20).

Please note that express shipping does not speed up the production time of your order – only the shipping time.

We may be able to assist with a rush order, however this depends greatly on our current production demand. Please contact us with details of your request, and we’ll see what we can do for you.

We’re confident that you will absolutely love your new AinslieWear. However, if you need to return an item, please note that the following return policy applies:

* Items must be returned in their original condition and packaging within 30 days of our ship date.
* For hygienic reasons, we cannot accept any items that have been worn or are dirty.
* Items sold on clearance are not returnable.
* Items purchased from one of our retailers must be returned to the retailer.

HOLIDAY RETURN POLICY: All online purchases made from November 1st until December 25th can be exchanged up until January 31st 2021.

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. You can visit our contact page, email us directly at orders@ainsliewear.com, or call us (toll free) at 1-855-310-4555 (within Canada or the United States).

After receiving your RMA number, please send your garment using regular post to our address. Please be sure to include your name, email address, phone number, mailing address, and the RMA number you received on a separate piece of paper. Please write clearly and legibly. DO NOT USE A COURIER (FedEx, UPS, etc.).

Once we have received your package, we will issue a refund via payment (excluding handling fees). It may take up to two billing cycles to see the credit on your statement. Please note that all shipping and handling fees are the responsibility of the customer, except in the event of a manufacturing defect. We are not responsible for lost returns.

Ambassador applications are currently closed.